Shipping Time & Fulfillment Information
We strive to provide a seamless and transparent delivery experience. Please review the following details regarding shipping timelines and expectations.
| Shipping Method | Warehouse | Estimated Delivery Window | Fee |
|---|---|---|---|
| Standard Shipping | Overseas Warehouse | 8–10 business days | £5.99 Free over £59 |
Rates shown are for your selected region (United Kingdom). Fees and free-shipping thresholds are calculated at checkout in your local currency.
Order Processing Time
For in-stock items, please allow an additional 1–3 business days for warehouse processing, on top of the delivery estimate.
If you didn’t receive a shipment notification at the email address used during checkout, please check your spam folder. You can also check the latest shipping status on your order page, or contact our customer service team for assistance.
If your order includes pre-sale items, the entire order will be shipped by the estimated date shown on the product page.
Once your order is shipped, you will receive a confirmation email with tracking details.
Estimated Delivery Time
The estimated delivery time displayed is based on historical shipping data and reflects the average delivery time for most orders.
While we aim to deliver within the expected timeframe, actual delivery dates may vary depending on local logistics and destination-specific factors.
Shipping Costs & Coverage
Standard Shipping to United Kingdom is a flat £5.99, and is free on orders over £59.
We currently ship to the United States, Canada, the United Kingdom, the European Union, Australia, Japan, Mexico, and most other countries worldwide. Your exact shipping fee and free-shipping threshold are shown in your local currency at checkout.
Please note: If you haven’t received your order within the expected time, check your tracking link first, then contact us for further assistance. Thank you for your patience and understanding.
Delivery Failure Policy
We do our best to ensure successful delivery, but in rare cases your package may not be delivered due to:
- No one being available to receive the package
- Incorrect or incomplete address
- Restricted access (e.g., gated buildings, missing entry codes)
- Package refused or unclaimed
Please note: Paola Riboni is not responsible for failed delivery attempts caused by incorrect or incomplete information provided by the customer (e.g., wrong address, invalid phone number, incorrect consignee name). Refunds cannot be issued in these cases.
Need to update your delivery address or contact details? Our customer service team is available around the clock to assist you.